Archive for July, 2013

Banking Mobile Innovations

July 28, 2013

There are quite a few innovations in the global Banks on the mobile side of things. From the information released so far, US Bank seems to be in the fore-front of the mobile revolution.

Other recent examples include:

  • Bank of the West app lets users check balances with just the slide of a finger, without login. The new Android and iOS app also lets customers deposit cheques using their cameras, pay bills, monitor account activity, make fund transfers, and find ATMs and branches.
  • Dortmunder Volksbank introduces contactless mobile payments
  • Chase has added a feature to its Jot app that enables small business cardholders to capture and file receipts using their mobile phone cameras
  • ANZ claims one million goMoney app users are using its goMoney mobile-to-mobile payments app, transferring around A$2.5 billion a month.
  • US Bank announced it will soon begin offering voice control technology to users of its FlexPerks mobile app
  • Sovereign Bank – one-touch customer service mobile app
  • US Bank – Known as the Mobile Answers Portal and limited to a small handful of mobile users at present, the portal is a question-and-answer forum where users can post questions relating to the mobile experience and receive emailed responses
  • Spain’s Banco Sabadell has launched a service that enables customers to withdraw cash from ATMs using their mobile phones.
  • Lloyds has become the first UK bank to muscle in on the mobile point-of-sale market, inking a deal with Monitise to hawk the vendor’s card acceptance technology to small business customers.
  • First Trade Union Bank has released a mobile payment and loyalty app based on the LevelUp platform
  • After years of pilot trials and road tests, French bank Société Générale is set to launch its first national commercial application of NFC-based mobile payments
  • The Royal Bank of Canada (RBC) is preparing a mobile NFC payments service which will see sensitive user data stored in the cloud rather than the handset
  • US Bank is letting customers link their card accounts to the Square wallet application, enabling them to make purchases from their mobile phones.
  • Mobile banking self-service with virtual agents. Powered by software that allows customers to ask questions on their phone or tablet, virtual agents eliminate the need to use multiple devices or call the contact center.

Do you have any other similar experiences that you have witnessed?


Gamification for enterprises

July 16, 2013

A good infographic on gamification

Thanks to for this graphic
Winning at Their Own Game: The Business Benefits of Gamification

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