The troika that will change the way organizations work

September 7, 2014

Well, there are many trends that will change organizations think, strategize and operate. But there are three that will stand out in the near future – what are they?

  1. Digitization. This term has been loosely defined and most often, people do not seem to understand the difference between digital and online. Therein lies the opportunity…Organizations have to move away from traditional paper-based processes to a more agile, nimble digital model both on the backend operations as well as customer-facing processes. This could imply a lot more changes to systems – moving out of traditional legacy systems (application modernization), creating a robust internal service-oriented architecture, creating mobile-first design standards and so on.
  2. IoT adoption. This is still in an infant stage but sure to pick up very rapidly thanks to two consortiums (OIC and AllSeen). Organizations are rushing to jump onto the bandwagon but not much has happened so far. Smartphone, Smart-dashboard, Smart fridges, Wearables and the list goes on. Right now, wearables are the flavor of the season with Google and Apple leading from the front.
  3. Gamification.  Gamification has been ‘in vogue’ for the last 18 months with a lot of push coming from consultants and product vendors. This has proved to be successful both in internal and external use-cases. This will provide the missing piece of puzzle to ensure the data generated from the IoT (and consumed by the digital processes within organizations) are meaningful to consumers. This is where the stickiness comes in – if not, there is no value in the tonnes of data generated as well as the change in processes.

These three processes, if implemented properly, will take organizations into the next-generation of customer interaction where not just millennials but customers of any age will feel engaged.

Do you agree? If not, what other trend you see gaining traction in recent times?

LinkedIn Invites

May 6, 2014

I have received invites from various folks on LinkedIn – people I know and those I haven’t met or heard from. This made me think about the different types of people who make connections on LinkedIn – how many types are they?

  • Extremists – these are the profiles who are interested to meet and link to as many people they want. These are the possible ones who want to use their connections to grow in their professional lives
  • Socialists – They may not be sure of what they want to do with their connections but they like the number of connections they have on the account. It is like a ego-boost to them – the fact that they have 500 connections signify that they are well connected, as per them.
  • Regulars – These are the folks who accept connections as they receive as well as use the ‘People You may Know’ to connect to their friends (not anyone that they have met).
  • Un-socialists – These are the folks who have created an account but login once in a while to check and accept invites from those they know only. They will not send any invites on their own!
  • Loners - They are not on LinkedIn and probably have never heard of them. They don’t intend to join too unless they see the benefits. Also, it includes people who are circumspect of social media and feel that it intrudes on their privacies.

Do you see any other categories? Let me know.

Is your smartphone really smart?

March 21, 2014

Wikipedia definition of Smartphone is that

Smartphone is a mobile phone with more advanced computing capability and connectivity than basic feature phones.

The image that one gets on looking at a smartphone is not that of computing capability or connectivity but more in terms of the activities one gets to do with – it has effectively replaced a watch, an alarm-clock, music-player, diary and so on. The smartphone also became one with which you could save a lot of data (contact details, messages, videos, songs, etc.). With the advent of cloud, I feel that the smartness has kind-of reduced! Why do I think so? Let me explain.

I have an Android phone and what has happened post that?

  • My contacts have been synced with my Google account.
  • Google Auto-Backup runs regularly to copy all photos and videos to Google Drive.
  • Messages are now synced with Hangouts

While this is good in one way (that I dont lose my data if my phone is lost), I feel then that my smartphone has become more like a browser – an entry-point, nothing more.

Of course, it has all the numerous apps that I can play and browse. For the main reason I bought a smartphone though, there is not much smartness left on the phone though! Agree?

Technology Predictions for 2014

December 23, 2013

Time of the year when we need to look at what will be hot next year. As I tried to do last year and 2012, I will attempt the same exercise for 2014 also. 

  1. Interesting to see that I had predicted Mobile Payments for 2012. I feel that for 2014, Financial institutions will accelerate initiatives on payments on alternate channels (mobiles, tablets, etc.)
  2. Another prediction for 2012 was Analytics. I have a slight change here. Social Media Analytics with the help of Big Data will be in focus for organizations who try to predict customer behaviour better. Acquisitions will be high in this space.
  3. Private cloud adoption will reach mainstream proportions. Even traditional organizations like Banks will increase investment in Private clouds
  4. Data Scientists will increase in their population and organizations will see the requests from existing employees increase for a shift to the sexy job of a data scientist.
  5. Gamification (my favourite) will make its impact in Enterprise – a tool similar to Yammer will make its presence felt.

What do you think? Do you have any other trend that you feel will make a mark in 2014? What is it?

Gaming Infographics

November 6, 2013

Thanks to OnlineUniversities for the graphic below.

The Neurology of Gaming


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